Qualicademy Consulting Ltd. - Lusaka, Zambia

Quality audits are an extremely useful management tool for verifying compliance with international consensus and regulatory standards as well as the laboratory’s own quality requirements. When performed correctly, audits can identify gaps in the laboratory’s quality system and highlight opportunities for continual improvement.

That’s why you can count on our professional and expert approach to performing thorough and detailed audits to assess, verify, confirm quality-related activities in a laboratory, based on ISO 15189 (Medical Laboratories – Requirements for quality and competence).

At Qualicademy, we believe that quality auditing should not only report nonconformities and required corrective actions but also highlight areas of compliance. That’s how QMS should be.

So whether you are a laboratory or a cooperating partner that wants to identify quality and technical gaps in a laboratory’s system, we are here to help you achieve your objectives by providing detailed and timely audit consultancy for corrective action and decision making.

Let’s just face it. Implementing a laboratory quality management system is not an easy task. You need experienced hands to guide the laboratory through the process in an effective and efficient manner. At Qualicademy, we understand the challenges and benefits of implementing a laboratory quality management system. Having been in your shoes, our collective experience gives us insight into the challenges that come with establishing and maintaining a quality management system in a resource-constrained setting.

Our onsite mentorship programme involves embedding our quality consultants in day-to-day operations of the laboratory and building the quality system together with laboratory staff. While on site, we systematically guide the laboratory through all the ISO 15189 requirements and how to actually implement them. From simpler requirements, all the way to more intimidating topics such as statistical quality control, measurement uncertainty, method verification, comparability of examination results, etc, our quality consultants are on hand and on-site to offer step-by-step guidance on fulfilling ISO 15189 requirements. This way, laboratory staff learn quality by actually doing.

At Qualicademy, we believe that onsite mentorship is the most effective and efficient approach to guiding your laboratory through the process of accreditation. Unlike classroom QMS trainings, onsite mentorship allows for adaptation of solutions and quality activities to the local context. Our quality consultants will tailor the mentorship package to your laboratory’s organisational and resource context, allowing maximum input from laboratory staff themselves when developing solutions. That’s how QMS should be!

QMS Training
Almost every employer has this concern: “What happens if we spend money training our people and then they leave?” But what happens if you don’t and they stay? When it comes to quality management systems, effective training is the cornerstone of successful implementation and maintenance of the system. People can’t implement what they don’t know!

At Qualicademy, we believe that training should be tailored to the exact needs of our clients. We are therefore constantly updating our material to keep abreast with new ISO requirements, best practices and objectives of the client laboratory. By this, we get rid of the common, rehearsed classware that many laboratories are subjected to.

ISO 15189 principles (Medical Laboratories – requirements for quality and competence) underpin all our quality management system trainings. Our courses are carefully crafted to help laboratories interpret and apply the requirements of ISO 15189, enabling them to establish, implement and maintain effective and efficient quality management systems.

Our trainings are delivered through class room settings, case studies, group discussions, and simulations of real world experiences which participants can readily identify with. We especially emphasize group discussions focused on problem-solving for long-term retention of knowledge and mastery of skills required to build enduring quality management systems.

We offer four major courses namely:

Laboratory Quality Management Systems (LQMS);
Internal Auditing;
Statistical quality control;
Method validation/verification
Laboratory document development