Microlink - Lusaka, Zambia

Useless after sales service but good internet. I made a purchase on the 10/03/17 only for the installation to be done thirteen days later on 23/03/17 (contrary to your 48hour policy) and to add on to the pain, I got disconnected on 15/04/17. Your live chat customer service promised to work on it but nothing. I was promised a free month for the delay but nothing instead, you further went on to insult me by disconnecting me prematurely. The least decent thing you could have done is to have allowed my subscription to expire on its due date. I also find it confusing that my account was active on 15/03/17 when installation only happened on 23/03/17. This brings me to wonder what goes on with your team. I was also told that my account could not be worked on due to the CEO's unavailability in the country. I will wait for next month to purchase my next subscription as I will pretend that you have awarded me the free subscription. Then when I makey subscription payment, it will be on the 23rd so that it corresponds with the day of installation. Please know that people have principles.