Job offer: Head – Business Intelligence and Customer Value Management


Announced
30/10/202424 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
30/01/2025 68 days left
Job Category
Business
Job Location
Lusaka
Salary
Negotiable
Job Title
Head – Business Intelligence and Customer Value Management
Job Presentation
The Head BI & CVM will provide base management strategy and operational execution. Define, manage and deliver the customer life cycle programs and activities to maximize the customer lifetime value – in terms of revenue as well as profit margin.

Experience6 Years
Education LevelDegree
QualificationsDegree or equivalent qualification in Business, Analytics, or related field and formal training in Analytics, Research Methods and GIS (3-5 years);
SoftwareMicrosoft Package
Knowledge OfCustomer value creation and campaign management.
Skills ToLeading change / transformation (marketing) at an operational level advantageous
Ability ToCreate and manage a high-performing, commercially focused CVM team.
Other RequirementsMinimum 5-7 years of experience of which minimum 2 years senior commercial management and sector, industry, or area of specialisation in Telecom, Banking or Fintech
Requirements
  • Collects, and ensures timely delivery of accurate data to meet the organizational needs
  • Develops and monitors metrics to measure business key performance indicators, trends and analysis
  • Performs Competitor Analysis and delivers market intelligence – Economic and Industry insights
  • Evaluates commercial propositions through modeling & research, e.g., predictive models, telecom surveys etc
  • Delivers accurate, insightful and timely analysis to guide Executive Management decisions, e.g., – in the areas of marketing campaigns, business models, churn management and revenue enhancement initiatives
  • Delivers Geo-Marketing and Geographical Information Systems (GIS) Management; – micro-market prioritization and network resource management support;
  • Coordinates tactical moves and BI special projects and advance Analytics implementation and management
  • Develops and executes a base management strategy (including a retention strategy) to maximise customer lifetime value and customer base revenue contribution to the overall services revenue of the company
  • Links CVM revenue contributions and costs/overheads to the overall budget of the larger business unit and the overall organisation
  • Leads a business transformation to embed CVM decision-making principles and culture across the organization
  • Manages customer value segments discretely and partnerships including the partnership with external vendors/partners where applicable;
  • Works with Segment Marketing teams to reduce churn and displacement/down trading across the high value customer base, improve value inflow, and overall optimize portfolio-wide CLV
  • Manages delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market research
  • Integrates output through campaign management, charging and provisioning platforms, by translating CVM objectives to IT / Technical teams

How to Apply

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JOB BY
CV People Africa
Plot 2341 Mambilima House Kabelenga Road, Lusaka
  +260 211 268 908, +260 211 268 909
  +260 955 000 340, +260 955 000 341

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