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Head – Business Intelligence and Customer Value Management

Job vacancy Head – Business Intelligence and Customer Value Management

Announced

18 July, 2024

Job Type

Employee

Job Status

Full Time

Job Title

Head – Business Intelligence and Customer Value Management

Management

Job Location

Lusaka

Job Presentation

The Head BI & CVM will provide base management strategy and operational execution. Define, manage and deliver the customer life cycle programs and activities to maximize the customer lifetime value – in terms of revenue as well as profit margin.

Experience	6 Years
Education Level	Degree
Qualifications	Degree or equivalent qualification in Business, Analytics, or related field and formal training in Analytics, Research Methods and GIS (3-5 years);
Software	Microsoft Package
Knowledge Of	Customer value creation and campaign management.
Skills To	Leading change / transformation (marketing) at an operational level advantageous
Ability To	Create and manage a high-performing, commercially focused CVM team.
Other Requirements	Minimum 5-7 years of experience of which minimum 2 years senior commercial management and sector, industry, or area of specialisation in Telecom, Banking or Fintech

Requirements

Collects, and ensures timely delivery of accurate data to meet the organizational needs
Develops and monitors metrics to measure business key performance indicators, trends and analysis
Performs Competitor Analysis and delivers market intelligence – Economic and Industry insights
Evaluates commercial propositions through modeling & research, e.g., predictive models, telecom surveys etc
Delivers accurate, insightful and timely analysis to guide Executive Management decisions, e.g., – in the areas of marketing campaigns, business models, churn management and revenue enhancement initiatives
Delivers Geo-Marketing and Geographical Information Systems (GIS) Management; – micro-market prioritization and network resource management support;
Coordinates tactical moves and BI special projects and advance Analytics implementation and management
Develops and executes a base management strategy (including a retention strategy) to maximise customer lifetime value and customer base revenue contribution to the overall services revenue of the company
Links CVM revenue contributions and costs/overheads to the overall budget of the larger business unit and the overall organisation
Leads a business transformation to embed CVM decision-making principles and culture across the organization
Manages customer value segments discretely and partnerships including the partnership with external vendors/partners where applicable;
Works with Segment Marketing teams to reduce churn and displacement/down trading across the high value customer base, improve value inflow, and overall optimize portfolio-wide CLV
Manages delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market research
Integrates output through campaign management, charging and provisioning platforms, by translating CVM objectives to IT / Technical teams

Salary

Negotiable

Valid Till

18 Oct, 2024 (40 days left)

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