Job offer: Debt Collections Officer


Announced
09/04/202515 days ago
Job Status
Full Time
Job Type
Employee
Expiration Date
09/07/2025 76 days left
Job Category
Office
Job Location
Lusaka
Salary
Negotiable
Job Title
Debt Collections Officer
Job Presentation
To appropriately action allocated accounts via the various collections and recoveries mediums with the aim of minimizing the company's clients credit losses.

Experience2 Years
Education LevelDegree
QualificationsBachelor’s Degree in Law, Banking & Finance, Accounting, Professional qualifications (CA, CIMA, ACCA) or any other related discipline
SoftwareDebt collections system, Microsoft Office packages
Knowledge OfVehicle and Asset Finance Product. Lending principles and practices of banking in Zambia. Delivering collections results with effective recovery techniques while maintaining a good customer experience
Skills ToCredit analytical skills. Debt collection techniques. Critical thinking and problem-solving skills
Ability ToMake sound judgment, work under pressure and embrace and manage change
Other RequirementsExperience in a Law firm, Accounting firm or a Financial Institution preferably handling accounts receivables or debt recoveries
Requirements
  • Timeous and adequate actioning of all allocated accounts in his/her portfolio using appropriate collections and recoveries strategies.
  • Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the company and its principals from regulatory and operational compliance sanctions.
  • Adhere to policies and procedures.
  • Maintain and enhance customer service
  • Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader
  • Ensure the normalization of accounts through astute negotiation within set mandate with all types of customers.
  • Prioritize work with high risk and ensure that those accounts that carry a high provision are worked on timeously
  • Carry out repossession of vehicles and other assets to protect the company and its principals’ interest.
  • Ensure that documentation is in order when collecting/repossessing an asset.
  • Report attachment of vehicles/goods by other creditors under agreement with the principles to prevent assets being sold on public auctions, which will result in losses to the principle
  • Follow-up on customer queries
  • Deal with clients in a firm, fair and courteous way and in accordance with the code of banking practice.
  • dhere to Bank policies and procedures

How to Apply

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JOB BY
CV People Africa
Plot 2341 Mambilima House Kabelenga Road, Lusaka
  +260 211 268 908, +260 211 268 909
  +260 955 000 340, +260 955 000 341

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